Dynamics 365 Field Service named a Leader in the 2021 Gartner® Magic Quadrant™

Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations. New technologies and advanced analytics are reshaping field service to dramatically improve service levels, personalize the customer experience, increase productivity, and enhance perceived value. It is these differentiators thatRead more

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Top companies share how Dynamics 365 and Teams empower employees to collaborate like never before

Empowering everyone to collaborate as one business, everywhere. Across industries, businesses are undergoing a once-in-a-generation shift in how, when, and where people work. This shift to flexible, hybrid work modelswith some workers on-site, others remoteis forcing many businesses to rethink how people digitally engage and collaborate with colleagues, partners, and customers in the flow ofRead more

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Confront the misconceptions slowing your move to Dynamics 365

Has your perception of the cloud kept up with advancements in technology? Economic and logistic disruptions from COVID-19 have compelled most organizations to reassess whether their legacy systems can deliver on modern goals and priorities. While shifting market conditions have accelerated cloud adoption, some are still weighing the benefits. These businesses have allowed on-premises nostalgiaRead more

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Customer journey orchestration: The next frontier of connected experiences

A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase. We were relatively assured that if we reached x number of eyeballs, we could expect y number of responses and z number of conversions. That world no longer exists. Eighty-one percent of consumers1 want to purchase fromRead more

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The importance of empathy in customer service

The pandemic has been challenging in many ways. It has impacted nearly every facet of our lives with disruptions in supply chains, millions furloughed, and much more. Despite such, the pandemic was positive in one regardit tested our capacity to come together and innovateand frankly, we soared on so many levels. In a blink ofRead more

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Merging of HR offerings brings capabilities together for customers

Dynamics 365 is merging all human resources capabilities and enhancements onto the same infrastructure. Here are some frequently asked questions and answers to help with the transition.

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Deliver personalized digital customer engagement with Dynamics 365

Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. Microsoft Dynamics 365 is helping organizations meet this challenge by connecting and unifying commerce and marketing activities. By bringing together solutions such asRead more

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