Wednesday, April 1, 2026

Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center

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Dynamics 365 Contact Center consult capabilities enable real-time collaboration across voice and digital channels, helping representatives b...

All Transfer Capabilities in Dynamics 365 Contact Center 

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Dynamics 365 Contact Center enables seamless customer handoffs with flexible transfer options, including direct, warm, queue, Teams, and ext...

Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central

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Microsoft commissioned Forrester Consulting to evaluate the potential return on investment organizations may realize by deploying Business C...
Thursday, March 26, 2026

Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026

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The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the...
Saturday, March 21, 2026

2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings

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We’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based agents in Micros...

Support Parallel Processing for Archive Jobs in Dynamics 365 Finance and Operations

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We’re pleased to introduce a new capability for Dynamics 365 Finance and Operations archive with Dataverse long-term retention: parallel pro...
Tuesday, March 10, 2026

Expanding global reach with Globalization Studio and new Türkiye localization in Dynamics 365 ERP 

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Global ERP environments are under increasing pressure. Regulatory requirements continue to evolve, compliance processes are moving to digita...