Friday, June 20, 2025

Smarter callbacks with availability-aware scheduling CCaaS APIs

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Callbacks are a powerful way to reduce wait times and improve satisfaction. They allow customers to choose when they want to be contacted, e...
Thursday, June 19, 2025

AI in sales: Applying historical lessons to modern challenges 

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See the latest AI sales transformation offering from Microsoft and agents to help sales teams nurture and close deals.   The post AI in sal...
Friday, June 13, 2025

Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference

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Based on conversations at the 2025 Gartner CFO Conference, here are three things finance leaders should know about getting started with agen...
Wednesday, June 11, 2025

The power of proactive engagement in Dynamics 365 Contact Center

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Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s...
Friday, June 6, 2025

Explore migration options for Microsoft Dynamics GP and Microsoft Dynamics SL customers

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We are announcing updates to Dynamics GP and Dynamics SL product availability. The post Explore migration options for Microsoft Dynamics GP...
Wednesday, June 4, 2025

Unlock the power of record routing with real-time analytics

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Running an effective contact center requires real-time insights into key operational metrics. Dynamics 365 Customer Service introduces real-...
Tuesday, June 3, 2025

AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview

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Great customer service depends on delivering great personalized experiences. To meet these expectations, companies need to commit to keeping...