Tuesday, September 23, 2025

Protected: Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation

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There is no excerpt because this is a protected post. The post Protected: Simplifying License Management for Dynamics 365 Finance and Opera...
Wednesday, September 17, 2025

Create empathetic agents with HD voices in Dynamics 365 Contact Center

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In today’s fast-paced digital world, customer experience is paramount. Businesses are constantly seeking innovative ways to engage with thei...
Thursday, September 11, 2025

Understand your customers better with constrained speech recognition 

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In today’s voice-first world, it’s not enough for systems to simply hear what users say. They need to understand it with precision.  In high...
Wednesday, September 3, 2025

Boost productivity with precision wrap-up timers in Dynamics 365

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In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer interactions...
Tuesday, August 26, 2025

Go Beyond Offline: Introducing Online Mode for Field Service Mobile 

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We’re excited to introduce Online mode, a new capability that allows technicians to access live Dataverse data from the Offline-First applic...
Wednesday, August 20, 2025

Empowering frontier firms with the Case Management Agent

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With the latest updates to the Case Management Agent (CMA) in Dynamics 365 Customer Service, Microsoft is helping organizations accelerate t...

Expanding SMS capabilities in Dynamics 365 Contact Center 

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We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers...