Saturday, March 29, 2025

Naming updates to Copilot Service workspace and service representatives

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In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how busin...
Thursday, March 27, 2025

The future of manufacturing with Microsoft Dynamics 365 is here—are you ready?

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This week, thousands of manufacturers will gather at Hannover Messe 2025 for insights into the changing manufacturing landscape. Top of mind...
Sunday, March 23, 2025

Teams Phone extensibility for Dynamics 365 Contact Center 

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Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization ...
Friday, March 14, 2025

Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance 

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We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability an...
Friday, March 7, 2025

AI-powered sales journeys: Personalization at scale for exceptional customer experiences

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Personalizing customer journeys requires a more proactive approach assisted with AI. The post AI-powered sales journeys: Personalization at...
Monday, March 3, 2025

Unlock insights with Business performance analytics in Microsoft Dynamics 365

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In today’s fast-changing world, financial, operational, and organizational leaders must respond to shifting demands and market volatility wi...
Wednesday, February 26, 2025

Update the connection limits for custom Contact Center reports 

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Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverag...