Thursday, December 19, 2024

Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center 

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We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. The p...
Tuesday, December 17, 2024

Try multilingual voice agents in Dynamics 365 Contact Center

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Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots f...
Wednesday, December 11, 2024

Pipeline optimization: How to prioritize and close more deals 

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Real-time insights are crucial, but they’re not always easy to come by. That’s where AI-driven predictive analytics can help.  The post Pip...
Thursday, December 5, 2024

Microsoft is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric and Product-Centric Enterprises

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Microsoft is leader in both Gartner’s Magic Quadrants for Cloud ERP for Service-Centric and Product-Centric Enterprises. The post Microsoft...
Tuesday, November 26, 2024

Customize Dynamics 365 Sales Agents with your data sources and taxonomy

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This week at Microsoft Ignite, we announced new capabilities to further enhance your agents by grounding them in your company’s unique data ...
Saturday, November 9, 2024

Boost seller productivity with document summary by Copilot in Dynamics 365 Sales 

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New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in ...
Saturday, November 2, 2024

Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms  

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Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year. The po...