Wednesday, November 29, 2023

Copilot in Dynamics 365 Field Service helps take field support to the next level

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One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolut...
Monday, November 27, 2023

Transforming Supply Chains: Exploring Advanced AI-Powered Demand Forecasting and Demand Planning in Dynamics 365 Supply Chain Management

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In the ever-changing landscape of contemporary business, effective supply chain management is paramount. Central to this complex system is t...
Friday, November 17, 2023

Unlock new value with your Dynamics 365 data in Microsoft 365 and Fabric, while safeguarding your data and assets

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Dynamics 365 and Dataverse are offering a unified platform for managing data effectively and securely at hyperscale, while empowering low co...
Sunday, November 12, 2023

Best Practices for Offline Mode in the Field Service mobile app – Part 3

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In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendati...
Friday, November 10, 2023

Embrace agent availability to reduce customer wait times

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In the realm of customer service, one enduring pain point affects both customers and service providers: the uncertainty of agent availabilit...

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

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It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Cen...
Wednesday, November 8, 2023

Best Practices for Offline Mode in the Field Service mobile app – Part 1 

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This is a 3-part blog series aimed to get the maximum benefits of using the Field Service mobile application in the ‘Offline’ mode. Follow a...