Tuesday, January 11, 2022

Dynamics 365 Marketing approaches responsible AI with intention

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At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. We strongly believe in the power of AI to help b...
Monday, January 10, 2022

Finance insights is now generally available in Dynamics 365 Finance

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Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers of Micro...
Thursday, December 16, 2021

Engage with customers in Dynamics 365 Customer Service Community Preview

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Engage with your customers by inviting them to offer suggestions and collaborate in community forums created by your organization. With Dyna...
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Wednesday, December 15, 2021

Achieving personalized engagement in Business to Business organizations

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The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every ...
Tuesday, December 14, 2021

Shaping the future of retail with Microsoft Customer Experience Platform

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Today, nothing is certain for brands. Standing still means falling behind. Heritage brands are no different. Now more than ever, brands need...

Use diagnostics to optimize unified routing for your call center 

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Customer service organizations enjoy an optimized, efficient workload when unified routing is running smoothly; however, if something goes w...
Tuesday, December 7, 2021

Why AI and real-time visibility are a game-changer for order lifecycle management

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In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business m...
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