Saturday, October 30, 2021

Use analytics and reporting to improve routing of customer service requests

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In the world of customer service, unified routing helps you solve the classic supply-and-demand problem as you distribute customer service r...
Thursday, October 28, 2021

A blueprint for cross-organization collaboration: marketing and sales

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It's one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ...
Wednesday, October 27, 2021

Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

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The past year has presented enormous changes in both our personal and work lives. But one thing that hasn't changed is our desire for pe...

Your guide to Dynamics 365 at Microsoft Ignite 2021

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Microsoft Ignite kicks off in just a few days. This year's digital experience brings together a global community of technology professio...
Tuesday, October 26, 2021

Tax calculation enhancements are now available for Dynamics 365

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Today, we are excited to announce the general availability of tax calculation for Microsoft Dynamics 365. Over the past three decades, techn...
Tuesday, October 19, 2021

3 secrets to optimize your sales strategy

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2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and work style...
Monday, October 11, 2021

Create a sense of purpose with hyper-personalized experiences

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Volunteers and donors are the lifeblood of the non-profit world. Their contribution is often immeasurable, with life-changing impact to the ...